<aside> 📢
This content has a new home in Confluence. This site is no longer being updated as of July 25, 2025.
Questions, comments, concerns? Send a message in CMS Slack: #cmcs-hcd-cop.
</aside>
Onboarding Guide | HCD Practice Guides | HCD Community | CMCS Programs and Practices
The Human-Centered Design (HCD) Guidebook is a collection of resources to help promote a human-centered approach to solving problems for anyone working within the Center for Medicaid and CHIP Services (CMCS).
Whether you work in technology, operations, or programs, our Guidebook will jumpstart efforts to reduce burden, streamline processes, and improve experiences in program delivery.
A series of modules to help you get familiar with the Medicaid and CHIP Business Information Solution (MACBIS) environment.
Shared norms, tools, and resources for practicing research and design in MACBIS.
Comprehensive information about CMCS, MACBIS, and the Medicaid and CHIP programs.