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The following resources provide overviews of approaches to research and design in the Medicaid and CHIP Business Information Solution (MACBIS) space. These guides are intended to orient you to shared norms for doing human-centered design (HCD) work here, as well as provide you with key tools and resources to help with your practice.
Overview of the tools used for design work and the history of HCD in MACBIS.
Templates, personas, guidance, and tips for conducting user research in MACBIS.
Principles for ensuring accessibility.