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This is an overview of design principles and how to incorporate them into your practice.


Table of Contents

The Intent of Design Principles


Design Principles at CMCS

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User-Centric and Accessible

Focus on the needs and feelings of all users, including those with disabilities.

Collaborative and Iterative

Encourage collaboration within product teams, subject matter experts, and users to continuously improve and iterate.

Clear and Consistent

Ensure designs and messaging are clear and consistent across all products and services.

Responsive and Scalable

Design for different contexts while considering future growth and expansion.

Secure and Efficient

Prioritize the protection of information and privacy in all design decisions while aiming for quick and efficient processes.


How to Incorporate the Principles into your Practice

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User-Centric and Accessible

Principle in action:

Reference guides:

Accessibility Guide

- Service Design at MACBIS

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Collaborative and Iterative

This principle in action:

Reference guides:

Groups in CMCS and Their MACBIS Products

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Clear and Consistent

This principle in action:

Reference guides:

HCD Practice Guides

The Service Design Process and Methods

This principle in action:

Reference guides:

What Is Dovetail?

Sharing and Presenting Research

This principle in action:


External Design Guides and Resources

In creating these design principles, we referenced examples and perspectives from within CMCS, the federal government, and the broader HCD field.